![]() By August 2011, 34 member companies had joined the initiative. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The best way to decide is to try both with extensive trial periods provided by both YouTrack and JIRA.Issue tracking, Bug tracking, Customer relationship management, Project management. But for the teams that are looking for the software that could be used as a public bug tracking tool for some project, YouTrack can be a great and inexpensive alternative. As JIRA is a full-blown issue reporting system with some project management facilities lots of plug-ins, lots of customizations, etc. Pricing is based on storage.Īt least for now it is hard to compare YouTrack to JIRA in terms of the features. – YouTrack: No separate system for users. – JIRA: 10$ for 3 users, further on – depends on the number of users. – YouTrack: Performs well if setup correctly. – YouTrack: the custom query language with intellisense is an advantage. Searching for issues is not as easy as in YouTrack, however, if you know your way around JIRA, you can do it without extra efforts. Versioning works across projects, so if you are purely software team it works fine Great integration with bitbucket (pull requests/workflow etc.), It has more than 500 plugins to extend its functionality (including the boards). ![]() – JIRA can be difficult to setup, sprints and versioning have more functionality. YouTrack has a nice visual design, quicker loading, simplicity, but lacks some for us very essential time tracking functionalities that are present in JIRA With custom dashboards and reports powered by a simple query language and with over 500 Atlassian marketplace add-ons, JIRA allows teams to create an experience tailored to their needs and culture. YouTrack is a tool which is very easy to customize, which is a big plus for the teams that are capable of doing some additional enhancements themselves. are the commands that can be applied to an individual issue or a group. As “for: me #Unresolved” gets you all unresolved issues assigned to you, you may also modify issues with “fixed”, “tag Important”, “assign me”, etc. YouTrack has an fast and easy issues search with different queries. It cannot get any better for agile teams. Thus, entire teams can use JIRA as a single tool for collaboration, tracking and releasing. While YouTrack has also a wide range of reports, JIRA offers deep support for issue tracking and work management. However, other teams that are currently actively encouraged to make use of JIRA (HRs, Marketers, Designers etc.) would probably feel left out with YouTrack. YouTrack was created with software development in mind. They have a lot in common: both are agile-oriented (boards, burndown charts, backlogs), both have custom workflows, custom fields, keyboard shortcuts, and issue tagging. These tools are the same in their core nature – professional issue trackers.
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